This policy explains how to cancel an order, how to return a product, and how and when you get your money back. It applies to every order placed on shopnix.ink.

1. Order Cancellation

• Before dispatch — free. Email shopnixteam@gmail.com or call +91 62048 53983 with your order number. If the order has not yet been handed to the courier, we cancel it and refund you in full.
• After dispatch. We cannot recall a shipment in transit. You may refuse delivery, or accept it and raise a return under Section 2 below.
• Cancellation by us. We may cancel an order if the item is out of stock, if there was a pricing or listing error, if your address is not serviceable by our courier partners, or if we suspect fraudulent activity. You are refunded in full in every such case.

2. Returns — 30-Day Money-Back Guarantee

If the product is not right for you, tell us within 30 days of delivery and we will refund or replace it. To be eligible for return, the product must be:

• In its original packaging, with all accessories included (remote, cable, manual, inserts);
• In resaleable condition, with no damage caused by misuse, drops, liquid or unauthorised repair;
• Accompanied by proof of purchase (order number or order confirmation email).

How to start a return: email shopnixteam@gmail.com with your order number and the reason for the return. Do not ship anything back before we confirm — unannounced shipments cannot be tracked to your order and may not be refundable.

Return shipping: where your pincode is serviceable we arrange a free reverse pickup. Where it is not, you may courier the item to us and we will reimburse standard courier charges on submission of the receipt.

3. Damaged, Defective or Wrong Items

Please inspect your parcel on arrival. If the item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery with photographs and, where possible, an unboxing video. We will send a free replacement or issue a full refund, including any shipping charges paid. There is no charge to you in these cases.

4. Refund Timelines

Stage	Timeline
We inspect the returned item and approve the refund	Within 3 business days of receiving it
Refund credited — prepaid orders (UPI, card, netbanking, wallet)	5–7 business days to the original payment method
Refund credited — Cash on Delivery orders	5–7 business days by NEFT/UPI to a bank account you provide
Cancellations before dispatch	Refund initiated within 24–48 hours

Once we initiate a refund, the time it takes to appear in your account is controlled by your bank or payment provider. If it has been more than 7 business days since we confirmed the refund, contact us and we will share the payment reference so you can raise it with your bank.

5. What We Cannot Refund

• Requests made more than 30 days after delivery;
• Products damaged by misuse, accidental damage, liquid ingress or unauthorised repair;
• Products returned without their original packaging or with accessories missing;
• Free promotional items or gifts, unless returned with the paid product they came with.

Consumable items such as batteries are not covered. Please note that the remote requires a battery which is not included with the product; this is stated on the product page and is not a defect.

6. Exchanges

The fastest way to exchange an item is to return it under Section 2 and place a fresh order. If you would prefer a direct exchange, tell us when you raise the return and we will arrange it where stock allows.

7. How to Reach Us

For anything relating to a cancellation, return or refund, contact us using the details below and quote your order number. We respond within 24 hours on working days.